Frequently Asked Questions
Q: What is the cost to use URrelay.com?
A: With URrelay.com there is no cost to download the application or to place a call. There are no long distance charges when using URrelay.com.
Q: What hours is URrelay.com available?
A: URrelay.com is available 24 hours a day, 7 days a week. There are no limits on the length of your calls or how many calls you make.
Q: Can I Place a 911 call using URrelay.com?
A: We recommend that you use a TTY to dial 911 directly. If that is not possible, please provide the Communications Assistant with the address, city and state of the emergency. URrelay.com will look up the local emergency number for your area and attempt to contact them on your behalf.
Q: What does the padlock icon on URrelay.com signify?
A: When you are connected with a CA, the padlock will show that it is locked, this signifies that your call is encrypted and secure.
Q: How do I reach a Spanish Speaking Communication Assistant?
A: Press the 'connect' button without supplying the number to dial. After you are connected to an operator, type 'Spanish Operator' and your request will be transferred to the first available Spanish Speaking Communication Assistant.
Q: Can I save my conversation?
A: Yes, to save your URrelay.com conversation, Select
'File->Save' from the drop-down menu before closing the URrelay.com conversation
window or simply press the save icon 
in the toolbar.
Q: Can I make a 1-900 call through URrelay.com?
A: URrelay.com does not provide access to pay-per-call services . If you wish to make a pay-per-call, please dial your state relay operator for assistance.
Q: My call was disconnected during my URrelay.com conversation. How can I reconnect the call and continue my conversation?
A: We continue to work on improving technology to prevent disconnections. Simply redial the number you previously called and continue your conversation.
Q: What are some of the basic rules of etiquette for making or receiving a relay call?
A1. It is polite to identify yourself at the beginning of the call.
A2. Communication Assistants are not permitted to engage in conversations unless it is for specific call processing reasons (i.e. requesting a number to dial, providing status on a call, etc.)
A3. It is customary to be familiar with and/or use standard abbreviations such as GA (Go Ahead) and SK (Stop Keying). You must always type GA when you are finished typing in order for the relay operator to begin.
Q: What do I need to make an URrelay.com call?
A: You need to be connected to the Internet and have the Java plugin installed on your computer.
Q: Are my calls confidential when using URrelay.com?
A: All calls handled by URrelay.com are kept strictly confidential. By law, no relay employee can share ANY information from a relay conversation. There are NO records/documents/recordings of any relay conversation.
| © 2006 URRELAY, INC. All rights reserved. | |